HP You Have Killed the Palm Legacy and Now Maybe webOS.

HP you just took a dive in the battle for success in the mobile market. This is a sad day for the webOS community. HP you failed to rise to the challenge of acquiring Palm and bringing its brilliant mobile operating system to the forefront in the mind of consumers. The promise of “in the coming months” have led to a slow death of webOS.
Yesterday, while in the midst of starting to write out notes on my HP Touchpad review, the proverbial rug was pulled out from under the webOS community. HP announced yesterday that they will discontinue the production of all webOS devices, including the Pre 2, Veer, and, yes, the 48 days young, Touchpad. The future of webOS phones and tablets with a HP logo are officially dead. HP later had a conference call concerning their quarter 3 financial status that “explained” the decision. According to Cathie Lesjak HP CFO,
“To make this investment a financial success would require significant investments over the next one to two years, creating risk without clear returns. Therefore we have decided to shut down operations around webOS devices and will be exploring strategic alternatives to optimize the value of the software platform and development capability.”
This statement is truly troubling to read. HP, did you have no idea what it would take to get webOS to market success? Shouldn’t these numbers have been considered before the purchase of Palm? And what happened to this is a marathon, not a foot race? This has been the moniker of HP when asked of the challenge of taking on Apple and Google for the last 6 months.
Plain and simple, HP, you tucked your tail between your legs at the first sign of faltering of the Touchpad launch. You couldn’t handle the pressure of the market to achieve the perceived goal. How do you gauge a success or failure of a device in less than 7 weeks? You don’t but in the last year, HP has indeed failed on multiple levels pertaining to webOS.
First You Failed Palm
Palm, while a small company, was a huge reason smartphones are where they are today. They were a proud company with a great portfolio of patents and innovation. Unfortunately, they never could achieve the success they wanted due to lack of finances and resources. HP, you offered them an out on the pretense that you would give the backing to achieve this dream, and after absorbing the company you leave them and their employees in complete limbo.
You Failed webOS
webOS is one of the best and brightest of the mobile operating systems. It it clean, easy to use, and innovative in it’s UI. When Palm announced it 2009 it was a runaway hit. Now with webOS 3.0 and the Touchpad it would seem that the OS was finally getting the attention it needed to move forward. The addition of the Panels while viewing content in apps, being able to answer text and phone calls, and the new changes to notifications were small changes that had people interested in the tablet version of the OS, and had them talking again. Now that roadmap has came to a screeching halt. Again, webOS is stuck waiting for another resurrection by being bought or licensed.
You Failed Every Launch of Devices
Let’s start with the Veer. Although I like the concept, nothing in the current market shows that a tiny smartphone is what consumers want. If fact, Microsoft killed a very similar idea with the KIn, in less than 2 months earlier this year. You made your first HP webOS device a bet on something you knew wasn’t there. Next, the Touchpad release was just ridiculous. You had some bravado agenda on being hell bent on releasing it on the 1 year anniversary of the official acquisition of Palm, even though it wasn’t ready. The Touchpad never should have been released without the webOS 3.02 update. Yes, it would have hurt to have missed another launch deadline, but you could have avoided all the negative reviews from critics and disappointed buyers during that first month and most likely sold more units. Either way the Touchpad should not have been released before the Pre 3 and you never launched a full slab smartphone. You can’t sell the Touchpad without having phones in people’s hands so that they are already using, and loving, webOS. Tablets are a niche market that people will never adopt without being a part of that manufacturers ecosystem already. The iPad would never have been the hit it is without the success of the iPhone. You can say what you want about, “an iPad is just a big iPhone”, but the truth is that’s why it’s successful. iOS has proven it is a really good operating system with the iPhone and that people like, and want, to use it. The iPad is successful because it is an extension of the iPhone.
You Failed the End-User
HP you screwed your current user base. You blew us full of smoke and optimism that you were going to bring this passionate community to where it knew webOS could be. You immediately botched this by cancelling webOS 2.x coming to legacy devices. But, promised multiple devices in the first year, and that you were in this for the long haul to see webOS prosper. So many of us bought the only device we could get for our carrier, the Pre 2, and anxiously waited for the Touchpad and Pre3. Then, you delivered on the Touchpad, but it was buggy and had lackluster performance, and we patiently waited for the fix with 3.02. With the update and the reduction of the pricing to $399 the buzz around the Touchpad was on the rise. People were content with the Touchpad as a daily tablet and they were purchasing apps and developers were starting to become interested again. Then after only 48 days, you pull the plug on all webOS devices including your new baby, the Touchpad! Again, the tablet market is a luxury market. Users who decided to buy the Touchpad took a huge financial risk that you were behind this product 100%. That is a multiple paycheck purchase for some, in a bad economy, and you just totally shot them in the face by killing the device just outside 7 weeks. Come on HP, that is absolutely absurd! Then to throw salt on the wounds of anyone outside the retailer return window, 2 days later you drop the price of the Touchpad to $99 and $149. So now, anybody that already bought a Touchpad, but wants to move on from webOS in it’s current limbo state, has no way of recovering even a fraction of the investment on their initial purchase. Thanks HP!
You Failed Developers
Congratulations HP, you finally sold out a webOS developer event, and then you stopped making webOS devices 48 hours later. Nice! Other than Palm employees, this may be the group I feel for the most in all this. The developer base for webOS was full of passionate and very talented people who loved webOS and what it could be. Many of them have seen this all the way through from the orininal Pre to the Touchpad. They spend months on an app making sure it’s right and that it is a good experience for the user. Most were still working on or just released Touchpad apps. This is completely disheartening. They put their heart and soul in these applications, and now most will never see the light of day. HP, you wooed them into staying with this platform only to stab them in the back.
Lastly, You Failed The Annoucement of Moving On
In the hours following the announcement of discontinuing webOS hardware, you release that you will continue support and development of webOS software? I could swallow this and all the licensing or buyout talks, if you had announced who was taking over the hardware prior to killing your internal manufacturing. Continuing the software is null and void if no one is making hardeware for it. You can’t expect developers or users to go hang around for software with no announcement of the hardware it will be running. HP, you haven’t even laid out whether the currently released hardware will ever get another update. No developer in their right mind is going to pick-up webOS with no idea of where the platform is headed, but if you had waited and revealed that Samsung or HTC or whoever, was to start building the next generation of phones and tablets, webOS devs could continue to support current apps and build new ones. If that’s the plan anyways, this announcement shouldn’t have even happen.
I have ranted all I can. I will have to say, that webOS is still the best mobile OS, and I wish it well, but if you can’t give me anything else to hope for looking forward, then, HP, I’m done. You have to announce the roadmap of what is happening behind the scenes in the next week or this community will never recover.